MSNR // CLIENT CARE
Returns & Exchanges
Because each MSNR garment is produced on-demand specifically for your order, we maintain a deliberate and fair exchange policy to ensure satisfaction while respecting sustainable production.
7-Day Sizing & Quality Exchange
If your garment does not drape as desired or arrives with any manufacturing flaw (print misalignment, stitching imperfection), we offer size exchanges or replacement dispatch within 7 calendar days of doorstep delivery.
Eligible for Exchange
- Size mismatches (e.g. Medium to Large for a looser drape)
- Visible print defects, ink bleeding, or color distortion
- Garments arriving damaged during transit
- Incorrect item or variant delivered
Ineligible for Exchange
- Items showing signs of wear, perfume scent, or laundering
- Garments with tags or care labels removed
- Requests initiated past the 7-day post-delivery window
- Items marked as Final Archive Clearance
How to Initiate an Exchange
Email concierge@afterform.in with your Order Reference (e.g., AF-84920) and desired replacement size or photos of the defect.
Once verified, our concierge schedules a complimentary reverse courier pickup via Delhivery from your shipping address.
Upon reaching the atelier, your replacement piece is manufactured and dispatched with fresh tracking details.
Need assistance with sizing or an active order?
Contact Concierge Desk